Frequently asked questions
What is Tech Guru Care?
Tech Guru Care is the service brand of Tech Guru IT Solutions for annual maintenance contracts (AMC) and extended warranty. Plans are serviced by our own engineers.
Which products get extended warranty?
Laptops, desktops, printers, servers, audio systems, CCTV and networking devices bought on or after 5 November 2025. For older devices, choose an AMC plan instead.
What is the difference between AMC and extended warranty?
Extended warranty repairs manufacturing defects after the manufacturer's warranty ends. AMC covers scheduled maintenance visits and repairs for a year, for devices of any age.
Is accidental or liquid damage covered?
Not in current plans. Plans cover breakdowns from normal use. Accidental damage, liquid damage and theft are not covered.
I bought my product somewhere else. Can I still get a plan?
AMC, yes. Extended warranty is offered subject to verifying your purchase invoice, usually within 1 working day.
How do I raise a claim?
Use Raise a claim on this site or WhatsApp us. Choose on-site visit, pickup or carry-in, and track progress with your claim reference.
How long does a repair take?
We diagnose within 2 working days of receiving the device or visiting. Repair time depends on parts; we keep you updated at every stage.
Do I get a GST invoice?
Yes. Every plan and every chargeable repair comes with a GST tax invoice from Tech Guru IT Solutions.
Where do you provide service?
On-site service in Delhi NCR. Pickup and carry-in service for other locations on request.